Accessibility statement

This website is run by Norfolk County Council. The primary audience for this website is people working in educational settings and we want as many of them as possible to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

How accessible is this website:

We know some parts of this website are not fully accessible:

  • Some images contain text which you may not be able to read
  • Some links don't make sense on their own
  • Some PDF documents aren’t fully accessible to screen readers
  • Some of our videos don’t have captions or audio description
  • Some of our online forms are difficult to navigate using just a keyboard
  • Some of our tables are not accessible.

What to do if you cannot access parts of this website or individual PDFs

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording etc:

We’ll consider your request and get back to you within 3 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact

Technical information about this website’s accessibility

Norfolk County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations


  • Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by September 2020. When we publish new content, we will make sure our use of images meets accessibility standards.
  • Some images contain text, so it may be hard to read and people with screen readers cannot access the information. This fails WCAG 2.1 success criterion 1.4.5 (images of text). We regularly check for images of text and remove them when we see them.


  • Some of our videos don’t have captions. This fails WCAG 2.1 success criterion 1.2.2 (captions). We are adding captions to new videos and will either remove old videos that don’t have captions or add captions to them.
  • Some of our videos don’t have written transcripts. This fails WCAG 2.1 success criterion 1.2.3 (audio description or media alternative). We are creating written transcripts for new videos and will either remove old videos that don’t have written transcripts or add written transcripts to them.


Some of our online forms are difficult to navigate using just a keyboard. This fails WCAG 2.1 success criterion 2.1.1 (keyboard).


Some of our tables are not accessible, because they are not labelled correctly. This fails WCAG 2.1 success criterion 2.4.6 (headings and labels). We are reviewing all our tables and correcting the labels.


We have reviewed over 58 PDFs on our site and have applied accessibility tags to most of them where we can find obvious errors.  

Disproportionate burden

We are assessing the cost of fixing all issues with navigation and PDF tagging. We believe that doing so immediately would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when digital supplier contracts are up for renewal.

Content that’s not within the scope of the accessibility regulations

Older PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value). The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix older newsletters.

Any new PDFs or MS Office documents we publish will meet accessibility standards.

Our Accessibility Testing

This website was last tested in September 2020. The test was carried out by the Educator Solutions Marketing Team.

We tested this website using multiple screen readers and ran accessibility checks and fixes to PDFs using Adobe Acrobat Pro. We have enhanced colour contrast to our colour palette, highlighted H2 on page banners where text appears over a picture, changed header and footer colours to a dark grey/black, we have added alt text to in page pictures. We have manually checked all website pages and content. 

Preparation of this accessibility statement

This statement was prepared in June 2020. It was last reviewed on 22 September 2020.


Helpful Guide for using this website

We are committed to ensuring that our website is accessible and inclusive to all users. It is our intention that this site follows guidelines laid down by the W3C Web Accessibility Initiative (WAI), Royal National Institute for the Blind (RNIB), and the Disability Discrimination Act (DDA, Part III). 

To help to make this website more accessible the use of access keys has been enabled.

What are access keys?

Access keys are keyboard shortcuts to enable easier navigation around the site.

How do I use the access keys?

How to use access keys depends on the browser that is being used. Below are instructions on how to use access keys with various browsers or operating systems:

Access Keys

Section Access key
Access key details
Home 1
Our Services & Products
Contact Us
Advanced Search


Please note: The way of accessing the shortcut key is varying in different browsers:

Browser Windows Linux Mac
Internet Explorer [Alt] + Access Key N/A N/A
Chrome [Alt] + Access Key [Alt] + Access Key [Control] + [Alt] + Access Key
Firefox [Alt] + [Shift] + Access Key [Alt] + [Shift] + Access Key [Control] + [Alt] + Access Key
Safari [Alt] + Access Key N/A [Control] + [Alt] + Access Key

Opera 15 or newer: [Alt] + Access Key
Opera 12.1 or older: [Shift] + [Esc] + Access Key

We value your feedback, please do get in touch

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